SHIPPING POLICY
Orders in by 10am CST Monday-Friday will ship same day. Orders placed after 10am will typically ship the following business day weather permitting.
If you have any questions about your order or its delivery status, please call us at 931-981-3893 or email us at Info@NatchezHills.com. We do not ship on Federal Holidays.
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Important: Your wine shipment must be signed for by someone who is at least 21 years of age. FedEx is not allowed to leave wine shipments on a doorstep.​ Natchez Hills Vineyard & Winery takes very seriously its commitments to sell our products to adults in a responsible manner and to prevent under-age access. To finalize your shipment, additional information may be needed for our comprehensive age verification process.
RETURN POLICY
Canceled Orders or Returns
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to Info@NatchezHills.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
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Damaged or Flawed Wines
Natchez Hills Vineyard & Winery guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them.
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To arrange for the return of corked or flawed products, please send an email to Info@NatchezHills.com
If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.
We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.​
PAYMENT METHOD
All online orders must be paid by credit card. We accept American Express, VISA, MasterCard, Discover and Natchez Hills Gift Cards.
WHOLESALE INQUIRIES
Natchez Hills wines are sold throughout Tennessee. Enjoy a bottle of Natchez Hills wine with your dinner at many fine restaurants in the Nashville area.
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If your local wine shop or favorite restaurant does not have Natchez Hills on their list, please let us know and we will work to remedy that problem!