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SHIPPING POLICY

Orders in by 10am CST Monday-Friday will ship same day. Orders placed after 10am will typically ship the following business day weather permitting.

 

If you have any questions about your order or its delivery status, please call us at 931-981-3893 or email us at Info@NatchezHills.com. We do not ship on Federal Holidays. 

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Important: Your wine shipment must be signed for by someone who is at least 21 years of age. FedEx is not allowed to leave wine shipments on a doorstep.​ Natchez Hills Vineyard & Winery takes very seriously its commitments to sell our products to adults in a responsible manner and to prevent under-age access. To finalize your shipment, additional information may be needed for our comprehensive age verification process.

RETURN POLICY

Canceled Orders or Returns

If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to Info@NatchezHills.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.

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Damaged or Flawed Wines

Natchez Hills Vineyard & Winery guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them.

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To arrange for the return of corked or flawed products, please send an email to Info@NatchezHills.com

If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.

 

We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.​

PAYMENT METHOD

All online orders must be paid by credit card. We accept American Express, VISA, MasterCard, Discover and Natchez Hills Gift Cards.

WHOLESALE INQUIRIES

Natchez Hills wines are sold throughout Tennessee.  Enjoy a bottle of Natchez Hills wine with your dinner at many fine restaurants in the Nashville area.

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If your local wine shop or favorite restaurant does not have Natchez Hills on their list, please let us know and we will work to remedy that problem!

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V I N E Y A R D  H O U R S
- H A M P S H I R E​​

Friday - Sunday from 12 - 5 p.m.

Natchez Hills Vineyard & Winery

109 Overhead Bridge Rd.

Hampshire, TN 38461

Phone: 931-981-3893

HERMITAGE HOURS - NASHVILLE
​7 days a week from 10 a.m. - 5 p.m.

Natchez Hills Winery at The Hermitage

4580 Rachel's Lane

Nashville, TN 37076

Phone: 615-542-8064

HELP

Email: info@natchezhills.com

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© Copyright 2019 Natchez Hills

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DISCLAIMER: Please enjoy our products responsibly. Consumption of alcoholic beverages may pose health risks. Individuals should consult a medical professional or seek their own reliable sources for information regarding the potential effects of alcohol. Natchez Hills is not liable for any adverse health outcomes related to alcohol consumption.

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